Customer Assistant (Sales Admin)
- Ho Chi Minh, Vietnam
- Full-Time
- On-Site
Job Description:
Working Location: District 7, Ho Chi Minh City
Working Hours: Monday – Saturday | 9:00 AM – 6:00 PM
Key Responsibilities
- Consolidate promotion programs from the Planner and communicate them to customers and in-store sales teams.
- Prepare and distribute product launch and relaunch announcements to relevant stakeholders.
- Ensure new product launches and relaunches are updated across assigned retail chains and hypermarkets within the required timeline.
- Register promotional campaigns with the Department of Industry and Trade (DOIT) in accordance with local regulations.
- Process claim documentation related to promotions and rental expenses.
- Handle payment processing and customer claim submissions through internal systems.
- Coordinate promotional stock transfers from warehouses to stores, ensuring timely product availability for campaign execution.
- Monitor promotional product allocation and campaign schedules at hypermarkets.
- Investigate and resolve issues related to customer orders and promotional products.
- Provide additional administrative support and perform ad hoc tasks as assigned by the line manager.
Requirements
- Bachelor's or College degree with at least 1 year of experience in a Sales Admin role within the FMCG industry.
- Strong Excel skills with the ability to handle data analysis and reporting.
- Good communication skills and the ability to work effectively with cross-functional teams.
- Able to work under pressure and willing to work overtime when required.
- Good command of English is an advantage.