Key Responsibilities

Oversee the administration, configuration, and continuous improvement of core commercial systems, including Distributor Management System (DMS), In-Store Execution Tracking tool (TRAX), and other relevant platforms supporting sales and commercial operations.
Serve as the primary point of contact for system users, providing guidance, troubleshooting, and first-line support for technical and process-related issues.
Collaborate with cross-functional teams (Sales, IT, Vendors, and Business Partners) to ensure systems align with business requirements and drive operational excellence.
Coordinate and execute system upgrades, user acceptance testing (UAT), and the rollout of new features or enhancements.
Develop and maintain user access controls, data integrity standards, and system security protocols across all commercial platforms.
Monitor system performance, data quality, and key performance indicators (KPIs), generating regular reports and insights for management.
Lead the creation and delivery of training materials, user guides, and best practice documentation to maximize system adoption and effectiveness.
Identify opportunities for process automation, integration, and digitalization within the commercial systems landscape.
Stay updated on emerging technologies and recommend solutions to enhance commercial capabilities.
Manage relationships with external vendors and internal stakeholders to resolve issues and support business continuity.

Qualifications

Bachelor’s degree in Information Technology, Business, or a related field.
3+ years of experience managing commercial systems (e.g., Distributor Management System, Sales Force Automation, In-Store Execution Tracking tool, CRM, or similar platforms).
Strong understanding of sales operations, commercial processes, and digital transformation.
Experience working with cross-functional teams and external vendors.
Proficiency in data analysis and reporting tools.
Excellent communication and stakeholder management skills.

Competencies