Address: District 1, HCM 

Working mode: Hybrid 

Time: Mon- Fri, 9am-6pm

Key Responsibilities

1. System Deployment & Configuration
• Assist in deploying and configuring Xilnex Products for new and existing clients under supervision.
• Perform guided remote and onsite system setup including basic menu creation, user account setup, and receipt configuration.
• Support go-live activities and verify system readiness before handover.
2. Hardware Setup & Dismantle
• Set up and configure hardware as required to ensure smooth operation of Xilnex Products, with guidance from a senior colleague.
• Assist with hardware delivery to clients locally and ensure complete functional installation.
• Dismantle, re-configure, or replace hardware as instructed.
3. Third-Party Integration
• Assist in setting up standard integrations including GrabFood, Foodpanda, Shopee Food, and credit card terminal protocols under supervision.
• Perform basic integration testing and flag issues to the Team Leader or senior specialist.
4. Troubleshooting & Support
• Handle low-complexity support tasks within agreed SLA timelines.
• Provide remote and onsite troubleshooting on guided cases.
• Maintain troubleshooting knowledge base entries and post-deployment handover notes as directed.
• Escalate unresolved issues or those exceeding SLA thresholds to the Team Leader or Project Manager, with a clear summary of steps taken and current status.
5. Client Training
• Assist in conducting system training sessions covering Xilnex Products for end users.
• Produce training recordings for knowledge retention where required.
• Gather post-training and post-go-live feedback from clients and relay findings to the Team Leader or Project Manager.
• Update the project tracker upon task completion, including status, outcome, and any follow-up actions required.
6. Demos & Proof of Concept (POC)
• Assist in setting up product demonstrations including hardware preparation and system pre-loading.
• Assist in setting up POC environments with test data, hardware, and configured workflows as directed.
7. Onsite & Online Standby
• Provide onsite or online standby support during go-live dates under the direction of a senior specialist or Team Leader.
• Assist the primary contact in resolving client-facing technical issues during launch windows.
8. Mall Integration Support
• Assist in specialized mall deployments including basic POS checks and version verification under supervision.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support, system implementation, or technical operations.
• Familiarity with POS systems, retail or F&B operations technology is an advantage.
• Hands-on exposure to hardware configuration (printers, terminals, network devices).
• Willingness to travel for onsite assignments within Vietnam.
• Availability for standby shifts during client go-live events, including evenings or weekends.
• Able to work in fast-paced, client-facing environments.

Benefits

• Full social insurance contribution in accordance with Vietnamese Labor Law.
• Competitive bonus and healthcare benefits package.
• Opportunity to join Xilnex's pioneer team in Vietnam.
• Regional exposure with Malaysia HQ.