Account Management Coordinator (Food platform)

  • Ho Chi Minh, Vietnam
  • Full-Time
  • On-Site

Job Description:

Location: Mapletree Business Center, District 7, Ho Chi Minh City

Working Hour: Mon – Fri | 8.30 AM – 5.30 PM

Contract: 12 months – Sign with 3P-Talentnet

1. GET TO KNOW THE TEAM:

We are a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has seamless experience. The team is involved in different aspects, including partnerships with restaurants, logistics for delivery, customer service, and marketing.

2. GET TO KNOW THE ROLE:

You will manage business growth for a portfolio of SMB restaurant partners on the company Food platform, serving as a trusted business advisor and primary contact for their success.

3. KEY RESPONSIBILITIES:

• Manage business growth for a portfolio of SMB restaurant partners, with accountability for order growth, revenue, retention, and platform adoption.

• Build relationships with restaurant owners and decision-makers, being a trusted business advisor.

• Analyze performance data and leverage AI-powered insights to identify opportunities and recommend growth strategies.

• Guide merchants to use company's self-service and AI-enabled tools to improve business performance.

• Conduct regular business reviews to address challenges and unlock growth opportunities.

• Perform weekly market visits to gather market intelligence, monitor competitors, and identify latest trends.

• Collaborate with cross-functional teams to execute initiatives and enhance the merchant and customer experience.

• Present business performance updates and recommendations to internal stakeholders and merchant partners.

4. REQUIREMENT

• Bachelor's degree in Business, Commerce, Marketing, or related fields

• Experience in Account Management, Business Development, Sales, or related commercial roles

• Experience driving business growth and managing performance targets

• Strong analytical skills with the ability to turn data into actionable business recommendations

• Comfortable adopting new technologies, automation, and AI-powered tools

• High learning agility and a growth mindset

5. SALARY AND BENEFITS

• Base Salary: 9,000,000 gross/month

• Quarterly Incentives: 4,500,000 VND

• 100% salary in 2-month probation period & full SHUI

• Annual leave

• Laptop provided

• Sign contract with Talentnet