Location: Mapletree, Nguyen Van Linh, Dist. 7, HCMC

Working hours: Monday to Friday, 8h30 - 17h30

About Our Company and Our Workplace

Our company is a leading technology platform in Southeast Asia. We provide a wide range of technology-enabled services that make everyday life more convenient. Our workplace values purpose, excellence and continuous improvement, while leveraging Technology and AI to create meaningful impact and empower communities across Southeast Asia.

Get to Know the Team

Our Delivery business provides reliable, technology-enabled delivery solutions for consumers and businesses across Vietnam. Our Commercial team works with leading brands, retailers and business partners to grow their delivery operations and deliver a smooth partner experience.

Get to Know the Role

• You will support the day-to-day management of key and top partners. Working closely with Account Managers and cross-functional teams, you will coordinate partner requests, track operational issues, support business reporting and ensure that partner needs are followed through to resolution.
• This role is ideal for someone who enjoys working with businesses, solving problems and coordinating multiple stakeholders in a fast-moving environment.

The Critical Tasks You Will Perform

• Support the day-to-day relationship with assigned key and top partners
• Coordinate partner requests, operational issues and service escalations from identification through resolution
• Work with Operations, Partner Support, Product, Technology, Finance and other teams to deliver timely solutions
• Prepare regular partner performance reports and highlight trends, risks and follow-up actions
• Support partner onboarding, account setup, service configuration and operational changes
• Coordinate billing, payment and invoice-related follow-ups with relevant internal teams
• Prepare meeting materials, maintain action logs and track commitments with partners and internal stakeholders
• Maintain accurate partner information, documentation and activity trackers
• Identify recurring partner pain points and recommend process improvements

Qualifications

• 1–2 years of experience in account management, customer success, partner operations, sales operations, business support or a related field
• Strong communication and relationship-management skills
• Ability to coordinate multiple stakeholders and follow up effectively
• Good problem-solving and organizational skills
• Comfortable working with data, reports and operational trackers
• Proficiency in Microsoft Excel or Google Sheets
• Strong written and spoken Vietnamese and English
• Ability to work independently in a fast-paced environment

Salary and Benefits:

• Gross salary: VND 13.5 mil gross
• 100% salary in 2-month probation period & full SHUI.
• Sign contract with Talentnet.