E-Commerce Operation Executive

  • Ho Chi Minh, Vietnam
  • Full-Time
  • On-Site
Nộp CV Giới thiệu ứng viên
Job Description:

Location: Ho Chi Minh City, Vietnam

Employment Type: Full-time
Reports to: E-commerce Manager / Head of E-commerce

About the Role

We are looking for a detail-oriented and proactive E-Operation Executive to support daily e-commerce operations across multiple online channels.

In this role, you will monitor sales performance, coordinate KOL/Affiliate activities and livestream campaigns, manage pricing and promotional checks, and ensure smooth day-to-day store operations. You will work closely with internal teams, agencies, KOL/MCN partners, and e-commerce distributors to support campaign execution and maintain strong store performance.

This is an excellent opportunity for candidates looking to develop their expertise in e-commerce operations, digital commerce, and campaign management.

Key Responsibilities

1. Daily E-commerce Operations

  • Track and update daily Gross Merchandise Value (GMV), monitoring sales contributions from brand-owned activities and affiliate channels.
  • Monitor KOL bookings and brand livestreams to ensure prices, vouchers, and promotional schemes are implemented accurately.
  • Monitor customer service performance, including order delivery, returns, refunds, negative reviews, and overall store health metrics.
  • Check stock availability for products, gifts, and promotional materials, proactively identifying and reporting potential stock issues.

2. Campaign & Promotion Management

  • Collect campaign requirements and coordinate with agencies to participate in promotional campaigns, including co-funded voucher programs.
  • Review and adjust promotional schemes when necessary to ensure campaign accuracy and effectiveness.
  • Consolidate gift compensation information, coordinate with relevant stakeholders, and submit stock requests.
  • Prepare KOL deal lists for different campaign types, including pricing, vouchers, and promotional schemes.
  • Monitor competitor activities by tracking and documenting their prices, vouchers, and promotional offers.

3. KOL, Affiliate & Livestream Operations

  • Prepare monthly KOL deal lists by campaign type using Google Sheets and PowerPoint, and share them with affiliates for communication to KOLs and MCNs.
  • Coordinate the arrangement and delivery of free-of-charge (FOC) product samples for e-commerce and top-performing affiliates.
  • Support the planning and execution of exclusive livestream minigames during campaigns.
  • Monitor key livestreams to ensure prices, vouchers, and promotional schemes are implemented correctly.
  • Track minigame results and top orders, verify winners, and coordinate with the Marketing team on the preparation of campaign banners and related materials.

4. E-commerce Store & Content Operations

  • Coordinate with SVC (D2C) and OnPoint (eDB) on product thumbnails, Store-in-Store (SIS) materials, and other e-commerce visual assets.
  • Review and quality-check visual assets to ensure accuracy and alignment with campaign requirements before confirmation.
  • Coordinate new product, gift, and promotional listing requests.
  • Follow up with the Marketing team to ensure product information and required materials are provided on time for listing on OnPoint and other relevant channels.

5. Reporting & Administrative Support

  • Download, consolidate, and process raw data for reporting and basic performance analysis.
  • Maintain accurate campaign, promotional, and operational records.
  • Handle ad-hoc requests and operational tasks as assigned.

Requirements

  • Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
  • 1–2 years of experience in e-commerce operations, preferably on Shopee, Lazada, TikTok Shop, or similar platforms. Fresh graduates with relevant internship experience may also be considered.
  • Basic understanding of KOL/Affiliate operations, livestream selling, vouchers, and promotional mechanics.
  • Strong Excel and Google Sheets skills, with the ability to work with raw data and prepare basic reports.
  • Proficiency in PowerPoint for preparing campaign deal lists, presentations, and operational briefs.
  • Good attention to detail, strong organizational skills, and the ability to follow up on tasks and meet deadlines.
  • Good communication and coordination skills, with the ability to work effectively with internal teams, agencies, KOL/MCN partners, and external distributors.
  • Basic English proficiency for reading, writing reports, and communicating with partners.

Nice to Have

  • Experience in FMCG, beauty, cosmetics, or other consumer goods industries.
  • Previous experience working with e-commerce agencies, affiliate networks, or MCNs.
  • Familiarity with competitor price monitoring and promotional benchmarking.
  • Experience supporting major e-commerce campaigns and livestream activities.

What We Offer

  • Competitive salary package with performance-based bonuses.
  • Full social insurance and benefits in accordance with Vietnamese labor law.
  • The opportunity to work in a fast-growing e-commerce environment with hands-on exposure to major campaigns and digital commerce operations.
  • Training, professional development, and a clear career progression path toward an E-commerce Specialist role.