Title: Banking Helpdesk
Working Place: The Metropolitan, 235 Dong Khoi Str., Sai Gon Ward, HCMC
Working time: Mon - Fri | 9:00 - 18:00
Salary: 10tr7 Gross

The role holder will:

• Deliver the bank's training and guidance to customers.
• Monitor and follow up on the bank's token delivery status.
• Provide customers with application forms, standard templates, and user guidelines.
• Access internal systems to retrieve information and support customer requests.
• Assist customers in using the bank's functionalities, including viewing statements, approving payments, and resolving system-related issues.
• Prepare reports as requested by the team or manager.
• Support daily administrative and operational tasks of the team.

Requirements:

• Bachelor's degree in Business, Information Technology, Banking, or a related field.
• Previous experience in customer service or customer support.
• Good command of English, particularly in speaking and writing.
• Proficient in Microsoft Office applications.
• Strong communication and problem-solving skills.
• Customer-oriented with the ability to handle multiple tasks efficiently.

Benefits:

• Contract sign with Talentnet
• 13th month salary
• Full SHUI, probation 100% salary
• Have opportunity to extend and convert within the company