Nha Trang - Customer Service (Receptionist)

  • Nha Trang, Khanh Hoa, Vietnam
  • Full-Time
  • On-Site
Nộp CV Giới thiệu ứng viên
Job Description:

1. General Information:

  • Position: Customer Service (Receptionist) - Open for Freshers
  • Work Location: 50 Phan Boi Chau, Nha Trang ward, Khanh Hoa.
  • Working Hours:
    • 6 days/week (Sunday off).
    • Monday - Friday (08:00 – 17:00); Saturday (08:00 – 13:00).

2. Job Description:

  • Greet and assist customers in a friendly and professional manner.
  • Provide information on company products and services.
  • Consult with customers regarding product types, pricing, and available sales programs.
  • Record sales transactions and customer interactions.
  • Actively promote and upsell company services to enhance customer satisfaction and drive sales.
  • Handle payment collections from customers efficiently.
  • Process transactions using the point-of-sale (POS) system & maintain cash handling procedures.
  • Record sales transactions and customer interactions.
  • Participate in regular and ad hoc meetings, make reports as required.
  • Conduct regular checks to maintain cleanliness and address any issues promptly.
  • Ensure that all company branding is displayed in accordance with company regulations and guidelines.
  • Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.
  • Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures.
  • Manage appointment scheduling and coordinate with other departments as necessary.
  • Order new merchandise and ensure received items are properly displayed.
  • Perform other tasks assigned by the line manager.

3. Requirements:

  • Bachelor diploma or equivalent (candidates whose degree is in progress is acceptable); Additional education/experience in logistics, business development or sales is a plus.
  • Knowledge and understanding of the Retail trade from a service perspective.
  • Fluent in English (>= IELTS 6.5 or equivalent).
  • Having internship or full-time experience in front desk, sales/BD, customer service, or marketing role, preferably in a retail or logistics environment is a plus.
  • Able to use computer systems and software, including POS systems is a plus.
    Ability to work independently and as part of a team.

4. Benefits:

  • Gross salary: from 8,500,000 VND gross/month
  • 13th-month salary.
  • Full insurance package as required by the Law.
  • Global, professional MNC environment with career development opportunities within Logistics industry.
  • On-the-job training will be provided.
  • Sign Labor contract with Talentnet.