1. ROLE PURPOSE

The role is responsible for overall program coordination and governance throughout different stages of the project, from Pilot to Soft Roll-out and Full Roll-out.

The position will work closely with different Pods / workstreams to:

• Keep the overall program plan and timeline on track.
• Ensure each workstream follows the agreed project processes and timelines.
• Monitor risks, issues and dependencies across teams.
• Connect different Pods and ensure information is shared in a timely manner.
• Provide regular updates and visibility to project leadership.
• Support a smooth transition from the project phase into Business as Usual (BAU).

2. KEY RESPONSIBILITIES

A. Program Planning, Tracking & Governance

• Develop and maintain the overall program master plan, covering Pilot, Soft Roll-out and Full Roll-out phases.
• Consolidate timelines, key milestones and deliverables from different Pods into one overall program view.
• Follow up with each Pod on progress and ensure project updates are provided on a regular basis.
• Identify delays, gaps or dependencies that may impact the overall program timeline.
• Keep project trackers and governance documents updated on a weekly basis.
• Ensure project teams follow the agreed governance process and reporting timeline.

B. SteerCo & Management Reporting

• Coordinate and support regular Steering Committee (SteerCo) meetings with key project stakeholders and management.
• Collect updates from different Pods and consolidate them into clear management-level reports.
• Prepare dashboards, presentation packs and project status updates for SteerCo meetings.
• Highlight key progress, risks, issues, decisions required and areas requiring management attention.
• Record key decisions and action items from SteerCo meetings and follow up with relevant stakeholders.

C. Risk, Issue & Dependency Management

• Maintain and regularly update the risk and issue tracker across all Pods.
• Monitor potential risks, existing issues and dependencies that could affect project delivery.
• Work with relevant teams to understand the impact and required actions.
• Escalate critical risks or issues to the appropriate stakeholders within the agreed timeline.
• Maintain overall RAG (Red / Amber / Green) status to provide a clear view of the health of each workstream and the overall program.
• Follow up on mitigation actions and ensure open issues are properly tracked until resolution.

D. Communication & Stakeholder Coordination

• Coordinate communication and updates across different project teams and Pods.
• Prepare regular project communications, newsletters and SteerCo updates when required.
• Ensure key project information, decisions and changes are communicated to relevant stakeholders.
• Support alignment between stakeholders from different functions and workstreams.
• Follow up on agreed actions and ensure stakeholders are aligned on priorities and timelines.

E. Knowledge Capture & BAU Handover

• Collect and organize key project documents, decisions, processes and lessons learned throughout the program.
• Ensure important knowledge and project information are properly documented and not lost during the transition.
• Support the transition from Pilot / Roll-out into BAU (Business as Usual).
• Coordinate the handover of relevant documents, processes and knowledge to the business / BAU team.
• Support the preparation and completion of the final Transformation Playbook.

3. KEY DELIVERABLES / OKRs

• Program Master Plan: Maintain and update the Pilot & Roll-out master plan on a weekly basis.
• SteerCo Reporting: Ensure all SteerCo sessions are supported with updated dashboards and reporting packs.
• Risk & Issue Management: Ensure risks and issues are properly tracked, followed up and escalated within 48 hours when required.
• Pilot to Roll-out Transition: Ensure the transition from Pilot to Roll-out is completed according to the agreed timeline with no major governance gaps.
• Transformation Playbook: Ensure the final transformation playbook and relevant knowledge are documented.

4. KEY SKILLS & EXPERIENCE

Experience

• 5+ years of experience in Project Management, Program Management or PMO.
• Experience working on transformation or implementation projects.
• Experience in FMCG or Retail transformation is preferred.
• Experience working across multiple teams, functions or workstreams.
• Experience in a consulting firm, transformation consulting or PMO-focused role is highly preferred.
• Understanding of FMCG business, commercial or field operations is an advantage.

PMO / Project Management Skills

• Strong understanding of project planning, tracking and governance.
• Hands-on experience with project plans, trackers, RAID logs, RAG status and governance reports.
• Strong ability to monitor project progress, risks, issues, dependencies and action items.
• Experience preparing management reports, dashboards and presentation materials.
• Good understanding of project phases, including Pilot, Roll-out and BAU handover.

Stakeholder & Communication Skills

• Strong communication and stakeholder management skills.
• Confident in facilitating meetings and coordinating discussions between different teams.
• Able to work with stakeholders at different levels, including project teams and senior management.
• Strong follow-up and organizational skills, with the ability to manage multiple priorities at the same time.

Tools

• Good proficiency in MS Excel, PowerPoint and MS Project.
• Familiarity with collaboration and project management tools such as Notion, Microsoft Teams and Confluence.
• Comfortable working with project trackers, dashboards and reporting tools.

Working Style

• Highly organized and detail-oriented.
• Strong analytical and problem-solving ability.
• Able to work in a fast-paced environment with multiple workstreams running in parallel.
• Proactive in identifying risks, following up on actions and keeping stakeholders aligned.
• Comfortable working with different teams and managing changing priorities.