Location: Nguyen Luong Bang, Tan Phu Ward, District 7, Ho Chi Minh City
Working hours: Monday – Saturday, 9:00 AM – 6:00 PM

1. Promotion & Customer Program Management

Manage and coordinate promotion programs with Planners, Sales teams and customers, ensuring all program information is accurate and communicated on time.
Coordinate new launch and relaunch activities across key retail chains/supermarkets, ensuring timely execution according to agreed effective dates.
Coordinate with relevant teams to register promotional programs with the Department of Industry and Trade (SCT) and ensure compliance with required procedures.
Monitor program execution and proactively follow up on issues or changes with relevant stakeholders.

2. Commercial & Order Operations

Coordinate promotional stock planning and delivery to warehouses and stores, ensuring the right products and quantities are available according to campaign timelines.
Monitor and resolve issues related to customer orders, promotional stock and product availability.
Coordinate with internal teams and customers to ensure smooth day-to-day commercial operations.

3. Claims, Payment & Reconciliation

Manage promotional and rental claims, ensuring supporting documents are complete and submitted on time.
Monitor customer receivables and coordinate payment processes through relevant systems.
Follow up with internal stakeholders and customers to resolve discrepancies and outstanding items.

4. Reporting & Cross-functional Coordination

Maintain and analyze commercial data using Excel and prepare regular reports on promotion activities, launches and operational performance.
Act as a key coordination point between Planning, Sales, Finance, customers and other relevant functions to ensure timely execution.
Identify operational issues and provide timely updates and recommendations to the line manager.

5. Ad-hoc Support

Support the Planner and wider Customer Business Development team in commercial projects and operational activities.
Take ownership of additional tasks and projects as assigned by the line manager.

Bachelor’s degree with 3-5+ years of experience in Sales Admin, Sales Operations, Commercial Operations or related roles, preferably in FMCG.
Strong Excel skills with experience in data analysis, tracking and reporting.
Strong coordination, communication and problem-solving skills.
Able to manage multiple priorities and work effectively in a fast-paced environment.
Good English communication skills.
Willing to work overtime when required.