Title: Operations Admin (Bank)

Working Place: Central Point, 106 Nguyen Van Troi Str., Phu Nhuan Ward, HCMC

Working time: Mon - Fri | 9:00 - 18:00

Salary: 10tr7 Gross

The role holder will:

• Process customer instructions accurately in accordance with agreed quality standards and established procedures.
• Ensure all transactions are completed within performance level agreements (PLAs) while maintaining high service quality.
• Support continuous improvement initiatives to enhance customer experience, service quality, and operational productivity.
• Apply operational procedures, regulatory requirements, and risk control policies to identify and escalate suspicious transactions where necessary.
• Assist with operational processes while ensuring compliance with internal policies and business standards.
• Contribute to a collaborative work environment and actively participate in training and self-development initiatives.

Requirements:

• Bachelor's degree in Economics, Banking, Accounting, Finance, or related fields.
• Prior experience in operations or customer service is an advantage; fresh graduates with relevant knowledge are encouraged to apply.
• Hard-working, accountable, proactive, open-minded, calm under pressure, and able to manage high-volume workloads.

Benefits:

• 12-month contract signed with Talentnet.
• 13th month salary.
• Laptop provided.
• Full SHUI contribution, 100% salary during probation.
• Opportunity for contract extension and conversion to permanent staff.