Location: Dien Bien Phu, Thanh My Tay Ward (old Binh Thanh)

Working time: 2 days per week

Responsibility:

• Provide day-to-day technical support to employees and internal departments.
• Manage user and guest access to company systems, applications and IT resources.
• Receive, create and manage tickets; troubleshoot and resolve user issues within the required timeline.
• Provide hands-on support for PCs, laptops, printers, meeting room equipment, other office devices.
• Support employee onboarding and offboarding, including account/access setup, equipment preparation and collection.
• Coordinate with internal IT teams, vendors and overseas/regional offices to resolve issues that require additional support.
• Perform installation, configuration, maintenance and basic troubleshooting of IT hardware, software and network-related issues.
• Perform other IT tasks as assigned.

Requirements

• 2-3 years of hands-on experience in IT Helpdesk, IT Support or a similar role.
• Strong hands-on troubleshooting skills and ability to independently resolve common IT issues.
• Good knowledge of Windows, Microsoft 365, PC hardware/software, printers, networking.
• Experience with IT ticketing systems and user/system access management.
• Good communication and coordination skills with users.
• Good English communication skills.
• Proactive, responsive and service-oriented, with strong ownership.