Address: District 1, HCM

Working mode: Hybrid

Time: Mon- Fri, 9am-6pm

Key Responsibilities

Project Planning & Scheduling
- Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams.
- Develop and maintain a project plan for each client’s engagement, covering all phases from onboarding through go-live and post-deployment.
- Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity.
- Monitor project progress against milestones and proactively adjust plans when risks or delays are identified.
- Chair project kick-off meetings, progress reviews, and go-live readiness checks.

2. Scope Definition & Change Request (CR) Management

Define and document the agreed project scope for each client engagement.
Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams.
Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking.
Ensure that out-of-scope work is properly captured, quoted, and approved before execution.

3. Stakeholder Management & Client Engagement

Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle.
Conduct regular client meetings to communicate project status, manage expectations, and secure approvals.
Build and maintain strong client relationships to support long-term account health and satisfaction.
Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy.
Obtain client sign-offs on key project milestones, scope changes, and final deliverables.

4. Resource & Team Coordination

Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard.
Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence.
Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests.
Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities.
Ensure the right resources — people, hardware, access, and documentation — are available for each project phase.

5. Risk & Issue Management

Identify, log, and actively manage project risks and issues throughout the engagement.
Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action.
Develop and implement mitigation plans to minimize the impact of identified risks.
Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached.

'6. Integration Governance

Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams.
Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders.
Review and approve integration specifications and change requests before implementation begins.
Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams.

7. Project Tracker & Reporting Governance

Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team.
Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones.
Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement.
Relay structured client feedback received from the implementation team to the Product team for product improvement.

8. Documentation & Handover

Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle.
Oversee knowledge transfer from the project team to the client and to the support/account management team at project close.
Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured.

9. Mentoring

Guide and support L1 Project Coordinators assigned to their projects.
Review L1 tracker entries, meeting notes, and client communications before distribution.
Provide constructive feedback to develop L1 capabilities over time.

Requirements

Diploma or Degree in Information Technology, Business, Computer Science, or a related field.
2-4 years POS/IT project management experience
Proven experience managing client-facing technology implementation projects, preferably in POS, retail, F&B.
Familiarity with Xilnex Products or equivalent POS/retail platforms is an advantage.
Experience coordinating third-party integrations at a governance level.
Project Management certification (PMP, PRINCE2, or equivalent) is an advantage.
Consultative, structured approach — you qualify hard, create urgency, and close on your terms
Travel as required for client governance meetings, project kick-offs, and milestone reviews (within Vietnam; occasional outstation and overseas).
Availability to support critical go-live events and escalations, including evenings or weekends.
Able to manage multiple concurrent client projects in a fast-paced delivery environment.

Benefits