1. Sales Operations Support

• Coordinate promotional offers by reviewing pricing, product codes, promotion mechanics, and trade schemes before submission to customers.
• Prepare and send commercial offers, collect customer feedback, and finalize promotional programs.
• Monitor promotional volumes and support amendments when required.
• Coordinate with internal stakeholders to ensure timely execution of promotional activities.

2. Order & Promotion Management

• Resolve order-related issues, including pricing discrepancies, incorrect product codes, packaging issues, stock shortages, and gift allocations.
• Coordinate with Sales, Customer Service, Supply Planning, and Operations teams to ensure smooth order fulfillment.
• Support gift allocation and promotional basket distribution across regions and stores.

3. Customer & Product Administration

• Support new product listing processes by preparing required documentation and coordinating with customers.
• Follow up on listing status and resolve documentation-related issues.
• Maintain and update product master data, promotional information, and customer databases.

4. Documentation & Payment Administration

• Prepare and process internal approval documents, commercial agreements, and promotional contracts.
• Support promotion payment reconciliation by validating schemes, contracts, and supporting documents.
• Coordinate with Finance and customers to ensure timely payment processing.

5. Reporting & Data Management

• Generate and maintain weekly sales and promotion reports.
• Extract and analyze SAP data to track promotional performance and sales activities.
• Maintain tracking files for promotions, product listings, stock movements, and operational KPIs.

6. Cross-functional Coordination

• Collaborate closely with Sales, Key Account, Supply Chain, Finance, Marketing, Customer Service, and external customers.
• Provide administrative and operational support for ad hoc projects assigned by the manager.

Requirements

• Bachelor's degree in Business Administration, Commerce, Supply Chain, or related fields.
• 1–3 years of experience in Sales Administration, Commercial Operations, Sales Support, or related functions.
• Experience supporting Modern Trade/FMCG operations is an advantage.
• Good analytical skills with strong attention to detail.
• Proficient in Microsoft Excel; SAP experience is preferred.
• Strong organizational, coordination, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good English communication skills are an advantage.