Working Location: 6 Thang Long Street, Ward 4, Tan Binh District, Ho Chi Minh City

Working hours: Flexible schedule depending on Line Manager’s arrangement, fixed day off on Sunday.

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM (not fixed). If working on Saturday, employees will be entitled to one compensatory day off on any weekday from Monday to Friday.

Job Description

Provide full tracing service for customers and other company stations by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents).
Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a win-win outcome for the customers and for the company.
Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers.
Highlight areas for improvement with suggested solutions to improve the company’s procedures, technology and service so as to positively enhance our customers’ experience with the company.
Assist the Customer Care Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff.

Requirements

5 years of experience in Customer Service within the logistics/supply chain/service industry.
Diploma in Business or equivalent qualification is preferred.
Strong English-speaking skills are required (to consult and support foreign customers).
Strong problem-solving skills and the ability to handle and resolve customer issues and complaints.
Professional, confident, patient, and empathetic when dealing with customers.
Able to work well with internal departments to resolve customer issues effectively.
Able to follow procedures while remaining flexible in customer handling within reasonable limits.

Salary & Benefits