• EMS Order Management specialist
• Location: Lot M3, Lot F, and Lot T1, Quang Chau Industrial Zone, Nenh Ward, Bac Ninh Province, Vietnam
• Time: 08.00-4.30 PM Mon - Fri
• Reports To: Operational & Industrialization Manager
• Sign Contract with Talentnet 9 months, opportunity to extend
• About us: Schneider Electric - A global leader in energy management and automation, driving digital transformation for efficiency and sustainability.

1. Why the position exists

The Order Management Specialist will act as the key liaison between customers, internal teams, and the contract manufacturing partner. This role ensures seamless order processing, from customer order intake to delivery fulfillment by the contract manufacturer, while maintaining high levels of accuracy, responsiveness, and customer satisfaction

2. What is the expected contributions of the position

Order Processing & Coordination

• Receive and validate customer purchase orders (POs).
• Enter and maintain orders in the ERP system.
• Provide input and collaborate with internal planning, supply chain, and production teams to ensure order fulfillment.

Contract Manufacturer Interface

• Convert firmed orders to the contract manufacturing partner.
• Follow up on order changes, rescheduling, or issues and communicate updates to stakeholders.
• Conduct good receipt from CM partner to internal ERP system

Documentation & Reporting

• Maintain accurate records of orders, changes, and communications.
• Generate regular order status reports for internal and external stakeholders.
• Support invoicing and shipping documentation processes.

Issue Resolution

• Proactively identify and resolve order-related issues.
• Escalate critical problems to relevant managers when necessary.

Process Improvement

• Involve to the continuous improvement of order management processes and tools

Network of interaction (Origin and destination of activities)

External

• BU / LoB
• Procurement

Internal

• EMS Director
• Operation Manager
• EMS Order Management Specialist
• MCO
• CS&Q
• Supply Chain
• Technical Antenna
• Finance
• Qualification Team
• Test

External

• Contract Manufacturer (CM)
• Spare Part Suppliers

3. Requirements: 

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• English Speaking (Chinese is advanced)
  
• 1-2 years of experience in order management, customer service, or supply chain coordination, preferably in the electronics or manufacturing industry.
• Experience working with contract manufacturers or EMS providers.
• Familiarity with export/import documentation and logistics processes
• Familiar with Excel, ERP System (Oracle)
  

4. Benefits

• Salary: 15-17M gross (Open to negotiation)
• Full SHUI (during probation)
• 100% salary during probation
• Flexible working hour
• Laptop provided
• 900k Allowance