• About Us: A global manufacturing company specializing in apparel branding, labeling, RFID, and supply chain solutions for international fashion and retail brands.
• Title: Service Support Associate
• Location: Long Hau Industrial Park, Can Giuoc, Long An (have shuttle bus from HCMC)
• Working Time: Mon – Fri (8h00 – 16h15)

1. Job Description:

• Support CS on customer service activities.
• Support ensuring the customer enquiries and requests are addressed in a timely manner.
• Support handling customer complaints according to the Company procedures and service standards.
• Support coordinating with internal teams and suppliers to ensure the product quality and customers requirements are met.
• Assist other team members, provide support and report to Supervisor/ Team Leader

2. Requirements:

• College or equivalent required.
• Experience in Customer Service or related experience a plus
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills. Detail oriented and good follow-up skills
• Ability to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

3. Salary and Benefits:

• Gross salary: 7,000,000 VND/Month
• Breakfast Allowance: 300,000 VND/Month
• Full SHUI
• Sign contract with Talentnet (6 months)